Refund policy
Velmira 30-Day Refund Policy
At Velmira, we are committed to ensuring our customers are satisfied with their purchases. While we do not offer returns, we do provide eligible refunds under specific conditions within a 30-day window from the date of purchase.
Eligibility for Refunds:
- Refund requests must be submitted within 30 days of the original purchase date.
- Refunds are only applicable for items that are defective, damaged during shipping, or not as described on our website.
- Proof of purchase (order number, receipt, or confirmation email) is required to process any refund.
Non-Eligible Refunds:
- Refunds are not available for items that have been used, worn, altered, or damaged after delivery.
- Items purchased more than 30 days prior are not eligible for a refund.
How to Request a Refund:
- Contact our customer support team at contact@shopvelmira.com with the following details:
- Your order number
- Description of the issue
- Clear photos of the defective or damaged item (if applicable)
- Once your request is received, our team will review it and respond within 3–5 business days.
- If your refund is approved, the refund will be processed to the original method of payment or e-gift card. Please note that it may take 5–10 business days for the refund to appear on your account, depending on your bank or payment provider.
Additional Notes:
- Velmira reserves the right to deny any refund request that does not meet the eligibility criteria.
- We recommend contacting us promptly if any issue arises to ensure a smooth and timely resolution.
For any questions regarding this policy, please email us at contact@shopvelmira.com.